FAQ
FAQ
What makes Eastern Gloss lacquerware different?
Each piece is handcrafted using traditional lacquer techniques, creating unique variations in color, texture and pattern. No two handmade pieces are exactly alike.
Is each piece handmade?
Yes. Our lacquer pieces are individually handcrafted and finished by artisans. Slight variations are a natural part of the handmade process.
Are the products ready to ship?
Most ready-to-ship items are processed within [X] business days. Custom and personalized orders may require additional production time.
这里的 [X] 一定按照你实际能力填写，不要为了营销写一个无法保证的时间。FTC要求商家对广告中承诺的发货时间有合理依据；如果没有明确承诺，相关规则通常要求在30天内发货，否则需要通知消费者延迟并提供取消/退款选择。
Do you offer international shipping?
Yes. We ship to customers in many countries worldwide.
Can I order just one piece?
Yes. There is no minimum order quantity for standard retail orders.
Can I request a custom design or logo?
Yes. We offer selected customization options. Please contact us before placing your order to discuss your requirements.
Are handmade variations considered defects?
Slight variations in color, texture, pattern and finish are natural characteristics of handcrafted lacquerware and are not considered defects.